Bookings are made and accepted only on the following conditions:
1.0 The Cattle Shed Ltd Agreement
1.1 This agreement is made on the basis that the property (“the Property”) is to be occupied by the party members for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the party members acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
2.0 Booking Conditions
2.1 You must be at least 21 years old when you book the accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these booking conditions. Any disputes or queries will be between the party leader and the Cattle Shed Ltd (“the Company”). The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately.
2.2 Before arrival a list of the names of guests staying in the property must be supplied to The Cattle Shed Ltd. Guests must also provide the names of any outside service providers or guests visiting the property during their stay. The number of persons occupying the property must not exceed the maximum number stipulated in our property description. We reserve the right to refuse entry to the entire party if this condition is not observed. This must be adhered to and any requests for additional persons must be arranged and agreed to by the Company prior to arrival. There will be an extra charge per person for numbers above the normal sleeping capacity. This will be agreed at the time of reservation. Failure to do this may result in your reservation being cancelled. Parties must not exceed the numbers specified above unless by arrangement and the Company reserves the right to ask customers to vacate if this is abused. Please make sure that the accommodation you book meets your requirements.
2.3 The party members’ right to occupy the Property may be forfeited without compensation if:-
2.3.1 More people attempt to take up occupation than declared to the Company at the time of booking or before the commencement of the holiday.
2.3.2 Overnight guests are entertained without the Company’s express permission.
2.3.3 Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
2.3.4 Party members do not adhere to the no smoking policy in the property.
2.4 Group bookings of single sex parties (i.e. hen and stag parties) are strictly not allowed unless by agreement with the Company.
2.5 A deposit of 25 % of the booking price (“Deposit”) is payable immediately, at this point your booking becomes binding.
2.6 No bookings are valid until confirmed in writing and the deposit has been received in full. The Company reserves the right to accept or refuse bookings.
2.7 The booking conditions will apply to all confirmed bookings.
2.8 Bookings made through our online booking system are provisional until confirmed by us.
2.9 All businesses and outside service providers visiting the property, must have their own Public and Employers liability insurance. Guests employing such outside providers must ensure that the business is covered by the necessary insurance policies.
3.0 Cancellation Policy
3.1 Once a booking is confirmed, the person booking the property is responsible for payment of the full balance of the cost of the holiday. The balance of the booking cost must be received by the Company no later than 12 weeks before your arrival date, together with an additional Refundable Damage Deposit (the amount is variable dependent on the size of group.
We reserve the right to cancel the booking if full payment has not been received by 12 weeks prior to your arrival. If you book less than 12 weeks before the arrival date, payment of the total cost, including the Refundable Damage Deposit is due straightaway. Payment can be taken by bank transfer, debit or credit card.
3.2 Once your booking is confirmed you have entered a legal contract. If you subsequently decide to cancel, you must notify us as soon as possible in writing (including by email). The Company will endeavour to re-let the property once formal cancellation has been received. If we are successful, we will, either allow you to transfer to alternative dates or refund money received from the resale of your booking.
Please note that due to the size and nature of the accommodation, the closer your cancellation is to the start of your booking, the less likely we are to recover the cost of your booking by re-selling your accommodation.
To Summarise:
All deposits are non-refundable unless we are able to re-let the booking.
Balances are due 12 weeks before arrival. For cancellations before 12 weeks no balance will be payable. The deposit is non-refundable unless we are able to re-let.
Cancellations received exactly twelve Weeks (84 days) from the check-in date, must be made before 12 noon.
Notice of Cancellation and Percentage Total Booking Value Payable by the Guest:
More than 12 Weeks (84 days):
No additional charge. The balance for the Booking will not be due, however the 25% Booking Deposit will not be refunded.
More than 8 Weeks, but less than 12 Weeks (56-83 days):
60% of the total Booking cost will be charged, and the 40% remainder will be refunded to You.
More than 4 Weeks, but less than 8 Weeks (28-55 days):
75% of the total Booking cost will be charged, and the 25% remainder will be refunded to You.
More than 2 days, but less than 4 Weeks (2-27 days):
90% of the total Booking cost will be charged, and the 10% remainder will be refunded to You.
Less than 2 days to 0 days:
100% of the Booking Cost will be charged.
On receipt of the cancellation, the above chart states the amount the Guest remains liable for at that point in time. The Cattle Shed will make every attempt to re let the dates to obtain a replacement booking. If the dates are re-let You will receive a refund equal to the re-let rental rate, which may be less if the rates are reduced in line with market forces or if the re let period is shorter than the original booking period. An Administration Fee of £100 will be charged to the Guest and will be deducted from the refund sum due if a re let is successful. Please allow up to 7 working days for a refund to be issued by The Cattle shed. Card payments may take longer to credit your account which is outside of the control of The Cattle Shed.
Any repayments will be made once we have received full payment from re-letting the property.
In the event that we are closed due to an act of government in respect of Covid-19, we will refund your money or transfer your booking to another date of your choice subject to availability. This includes where group size is restricted.
Please note where there is a price increase for the same date in a following year, this will be the price payable for any new booking. You would be advised of any possible increase before your booking was transferred.
3.4 We strongly recommend you to take out cancellation insurance that covers pre booked UK self-catering holidays due to adverse weather, ill-health, bereavement etc. as the above refund terms are non-negotiable. We do not issue refunds if you are unable to travel for any reason.
Your booking may not be normally moved from one date to another once made except at the discretion of the Company. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.
3.5 A Party Leader requiring a booking to be altered once the booking has been confirmed will be charged £50.00 (incl. vat) administration fee.
3.6 In the event of the accommodation becoming unavailable for any reason, we have the right to cancel your booking in advance and you will be refunded the full amount of monies already paid to us. Our liability would not extend beyond this refund.
4.0 Refundable Damage Deposit
4.1 A Refundable Damage Deposit (the amount is variable dependent on the size of group) is returned during the week after your stay. We will contact you shortly after your stay by email regarding the return of your damage deposit. It is your responsibility to keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the stay, and shall leave the Property in the same state of cleanliness and general order in which it was found. Although we do not expect the property to be fully cleaned, we ask you to put any furniture back as you found it, empty the dish washer and dispose of your rubbish and recycling in the bins provided. We reserve the right to make a charge if the Property is left in an excessively dirty condition. You are responsible to the Company for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your Refundable Damage Deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. No repairs of any kind to the property or contents must be attempted by you or your party. You must report any damage immediately to the Company. Please let us know about any problem with any appliance or fixture or fitting as soon as possible and we will ensure that, within a reasonable time, this is repaired or alternative arrangements are made.
5.0 Data and Privacy
5.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information on to any third parties for the purposes of administration. Contractors will not be allowed to use your personal information for any purpose other than that which The Cattle Shed may have instructed. By booking with us you are deemed to have consented to the use of personal information for these purposes. If you decide that you would prefer that your information is not used in this way or that you do not wish to receive such information, please contact us in writing or by email to stay@the-cattle-shed.co.uk
5.2 The Cattle Shed Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protections Act 1998.
6.0 Liability
6.1. The Company shall have no liability to you for the death or personal injury to you or any member of your party. Party members are asked to take care at all times while on the Property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended. The Property is constantly upgraded and maintained and we reserve the right to make any improvements and changes as we see fit without informing future guests.
6.2 We do not accept responsibility or liability for injury or damage to and loss of guest’s property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
6.3 Force Majeure: The Company cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control. Should we be closed for any reasons outside the control of The Cattle Shed Ltd we will only return costs not incurred by the company due to the holiday not taking place, i.e. light and heat, laundry and cleaning etc.
6.4 Wildlife: The Property is in a beautiful rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact us if the creatures become a serious menace. We reserve the right to take no action if the wild life is not a serious threat to health
7.0 Advertising
7.1. We have compiled the information on our website (“the Website”) and any authorised third-party websites or advertisements as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn (we are always seeking to improve services and facilities) for reasons outside the Company’s control, in which case we cannot accept responsibility. We make every effort to ensure that the property details are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The Party Leader accepts that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to your standards. If a facility is particularly important to you, please check with us prior to your booking. Occasionally, unforeseen problems mean that some facilities or services (such as Wi-Fi) become unavailable, and if this is the case we will tell you as soon as reasonably practical after we become aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.
8.0 Duration and Times of Rental
8.1 Your accommodation will be available to you after 4pm on the start date of your stay and you must leave by 10 am on the last day (on occasions this may differ on midweek corporate bookings or at peak times. Your right to occupy the property is limited to a right of occupation for holiday purposes and such right shall terminate at 10.00 am on the scheduled date of the completion of the holiday. The period before and after your stay is probably booked by other guests, so please respect our check in and departure times so we have enough time to prepare for the next group (the result of your late departure could incur charges as a result of housekeeping staff being prevented from accessing the property at the agreed departure time). You must allow us access to the property at any reasonable time during your stay.
9.0 No Smoking Policy
9.1 There is no smoking in the Property. The Company reserves the right to make a charge where guests have contravened this request. The charge will include the cost of damage and additional costs of cleaning (such as curtains etc.). Consequential costs may be incurred where it is not possible to remove the smell of smoke prior to the arrival of the next guest who subsequently demands compensation from ourselves.
10.0 Noise Policy
10.1 We have a zero-tolerance policy on late-night noise. All outside music is prohibited after 10.00pm in consideration of the neighbours. Use of fireworks are not permitted under any circumstances. Late night noise has to be confined within the building so as not to disturb nearby residents. Due to the peaceful location, we do not allow live bands, other live acts, PA systems, discos, marquees or gazebos. You are welcome to use the outdoor space (i.e. BBQ) but please ensure you are back inside the building by 10.00pm. Please also be aware that when the windows are open in the warmer months, late night noise can travel. During your stay please do not exceed the maximum number of guests agreed at the time of booking and if you do have any special requests, do check with us beforehand. By confirming this booking, you are agreeing to our terms and conditions on behalf of all your guests.
11.0 Pet Policy
Pets are not allowed at The Cattle Shed.
12.0 Lost Property
12.1 Please contact us as soon as possible if you think you have left any personal items in a property after your departure. Should you wish your items to be returned, we will happily do so but the postage must be paid in advance by you. We will advise you of our returns procedure at this point. In the event of us finding any property, we will hold lost property for 1 month then dispose of the item.
13.0 Complaints
13.1. Every effort has been made to ensure that you have an enjoyable and memorable holiday however, if you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended.
14.0 Changes to Terms
14.1. The Cattle Shed may revise these Terms from time to time.
14.2 If The Cattle Shed revises these Terms, we will give you written notice of any changes and you can choose to cancel the booking agreement
15.0 Breach of Contract
15.1 If there is a breach of any of these clauses by the Party Leader or any of their party, the Company reserves the right to re-enter the property and end the holiday and ask the Party Leader and their party to leave.
15.2 If there is a breach of any of these conditions by the Company, then the Party Leader has the right to end the Holiday and leave.
15.3 Ending the Holiday by the Company or Party Leader does not affect that party’s other rights and remedies.
16.0 General
16.1 The Cattle Shed may as part of a booking introduce party members to the goods and/or services of third parties. The Company shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the party member.
16.2 All electronic data transferred pursuant to these terms and conditions remains the property of the Company or their agents and may not be replicated in part or whole without the Company’s prior written permission. Electronic data will not be preserved indefinitely by the Company.
16.3 The Cattle Shed may transfer their rights and obligations under these Terms to another organisation, and will notify you in writing if this happens but this will not affect your rights or The Cattle Shed’s obligations under these terms
16.4 Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in force.
16.5 If the Company fails to insist that you perform any of your obligations under these terms, or it does not enforce its rights against you, or delays in doing so, it will not mean that the Company has waived its rights against you and will not mean that you do not have to comply with those obligations.
17.0 Validity Clause
17.1 If any term or provision in these booking terms and conditions is found by any court, tribunal or administrative body or competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed to be severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.
18.0 Jurisdiction and Governing Law
18.1 These terms are governed by English Law. You agree to submit to non-exclusive jurisdiction of the English Courts. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland you may also bring proceedings in Scotland.
Please note that these booking conditions supersede all previous issues.
Last revised: 20th March, 2022.
The Cattle Shed Limited T/A The Cattle Shed, Stoke Farm Grindleford, Hope Valley, S32 2HW
Tel: 07968 040593 Email: stay@the-cattle-shed.co.uk
Company Reg No. 09641001.